Q: How much does GotVoice Enterprise cost?
A: $9.95 per month per user for 40 Voicemails converted to text and digital audio. If you reach your monthly cap of 40 message transcriptions per month, additional messages will be billed at $0.25 each. Your account is fully configurable to allow you to choose which messages to transcribe by caller or to set a maximum monthly budget.
Q: How many users are required to set up GotVoice for my business PBX?
A: GotVoice Enterprise requires a minimum of 5 users to set up an enterprise account. Alternatively, a single user could set up an account for $49.75 per month.
Q: Is there a price break for volume users of GotVoice?
A: There is a price discount above 100 users. Please contact us for more details.
Q: How long does it take to setup GotVoice for my office/PBX phone?
A: Typical setup time is 1-2 business days.
Q: Are any hardware or software changes needed for GotVoice?
A: No, GotVoice interacts seamlessly with any PBX or office phone and voicemail service.
Q: Does GotVoice support existing or older PBX systems?
A: Yes, GotVoice can support any office PBX phone system.
Q: Does GotVoice support VoIP or IP-PBX phone systems?
A: Yes.
NOTE: If your office voicemail is already sent to your email inbox as a digital audio file (WAV or MP3), please signup for the GotVoice 14-day Trial. Please select “VOIP / Digital Phone” as your ‘Voicemail Type’, and “Forward via Email” as the ‘Provider’, and signup here.
Q: Can I add my Home and/or Mobile Phone?
A: Yes, you can add up to 3 phones to your GotVoice account, but only one PBX extension may be active per GotVoice account.
Q: How many phones can I have on one GotVoice account?
A: You can have as many as 3 of your own phones per GotVoice account, but only one PBX phone per GotVoice account is permitted.
Q: Do I have to contact my IT department to setup GotVoice?
A: No, only on very rare occasions is anyone else needed to help set up GotVoice for your office phone.
Q: Can GotVoice support phones outside the US?
A: No, at this point GotVoice only works with US phones.
Q: Does GotVoice support languages other than English?
A: No, at this point GotVoice only supports English.
Q: What is the length of voicemail message GotVoice will convert to text?
A: GotVoice accepts messages of any length, but will convert only the first 60 seconds to text. Please note that over 90% of all voicemails are below 60 seconds in length.
For more FAQ questions about our Voicemail to Text service, please see the general FAQ section
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