Frequently Asked Questions - We're Here to Help



What is GotVoice?

GotVoice is the only voice messaging service that works with your home, mobile, and work phone systems to send, receive, and create voice messages from any computer or handset. The service works with nearly every major phone carrier to make voice messaging accessible whether at home, work or traveling, and unlike other services, GotVoice doesn’t require a new phone number or expensive call forwarding. GotVoice enhances your existing voicemail services by letting you to access, create, and keep voicemail messages all in one location.


How does GotVoice work?

Whenever you click the "Get New" button from your account at www.gotvoice.com or through the GotVoice Message Center on your desktop, GotVoice retrieves your new voicemail messages us and records them as MP3 files. GotVoice then sends an email to your personal email address with your voicemail message attached. To listen to your message, simply open the attachment.

GotVoice also saves a copy of your original message both to your phone's voicemail system and your GotVoice account inbox, improving accessibility and making sure you never lose a message.


What do I need to use GotVoice?

To use Got Voice, you'll need:

  1. A computer
  2. An MP3 compatible media player (Windows Media player, Winamp, Real Audio, etc.)
  3. Speakers (internal or external) or headphones
  4. An email account
  5. Internet access
  6. A home or cellular phone with a carrier-provided voicemail service

How much does GotVoice service cost?

Service Level GotVoice Lite GotVoice Premium 20/40/Unlimited

GotVoice Business 20/40/Unlimited

Voicemail Retrieval  
Voicemail-to-Text No Yes Yes
Call Forwarding No Yes (If Supported) Yes (If Supported)
# of Phones Supported 2 3 3
Scheduled Retrieval (per Day) 1 12*** 12***
Manual Retrieval (per Day) 12 18 18
MP3 Attachments in Email No Yes Yes
RSS Feeds / PodCasts No Yes Yes
Scheduled Message Deletions Weekly Only Nightly or Weekly Nightly or Weekly
Advertising Yes No No
 
Voicemail-to-Text Transcription
Transcriptions per month None 20*/40*/Unlimited** 20*/40*/Unlimited**
 
Customized Voicemail Greetings
Greeting Installs (per Month) 3 Unlimited Unlimited
 
Composer/Outbound Messages
Delivery to Phones (per Month) 15 200 200
Group Limit Size (to Phone) 5 20 20
Delivery to Email Addresses Unlimited Unlimited Unlimited
 
Cost Free $4.95/$9.95/$24.95 Click for pricing information

* Billing can be capped by number of messages or set dollar amount. Filtering can be employed to choose which messages will be transcribed.
** The Unlimited Plan is intended for usage by a sole individual (hereafter "Account Holder".
Account Holders are not permitted to use their Unlimited Plan such that the voicemail box covered by the Unlimited Plan a) is a general voicemail box for a multi-employee business or one assigned to a multi-employee department in a business, rather than one assigned specifically to the Account Holder; b) is used to receive calls to persons other than the Account Holder; or c) is otherwise used by the Account Holder in a manner deemed by GotVoice in its reasonable discretion to be abnormal or unreasonable. GotVoice reserves the right to terminate any Unlimited Plan that is used in a manner that is not Permitted Usage.
*** Scheduled retrievals apply only to providers that do not support conditional call-forwarding

How do I sign up?

Signing up for GotVoice is easy! Simply go to www.gotvoice.com, click the "Sign Up Now" button and follow the instructions. Be sure to have ready:

  1. Your email address
  2. Your home and/or cellular phone numbers
  3. The names of your service providers (i.e. Sprint PCS, Nextel, SBC, AT&T, etc., selected from our drop down list)

Does using GotVoice count against my mobile carrier minutes?

No, GotVoice operates independently from your cellular service so using our service will not use any of your subscription minutes.


Will my personal information be shared with other companies?

No, we treat all personally-identifiable information and communications traversing through our network as sensitive data. We do not sell, rent or otherwise share your information with any third parties except in rare cases such as when we are required to do so by law. For additional information, please click on the Privacy Policy link located at the bottom of any page.


Will my phone ring when GotVoice checks my voicemail?

No, during normal use, GotVoice will not cause your phone to ring when it checks or receives voicemail. When you first sign up or make certain changes to your account, GotVoice may be required to ring your phone as part of our verification process.


Does GotVoice work with answering machines?

GotVoice is designed to work primarily with voicemail systems. As such, GotVoice does not work with home answering machines at this time. If you would like to use our service with your home telephone, GotVoice recommends setting up a voicemail account with your telephone provider.


What is "Forward via Email" and how does it work?

Many VoIP providers let you forward your voicemail to your e-mail inbox as .wav or .mp3 file attachments. GotVoice "Forward via Email" sends your voicemails through the GotVoice inbox, leaving a copy in your GotVoice inbox for easier voicemail organization and management.

To set up a "Forward via Email" phone:

  1. From the Signup page.
  2. In the "Voicemail Type:" dropdown list, choose "VoIP/Digital Phone".
  3. In the "Provider:" dropdown list, choose "Forward via Email".
  4. In the "Phone:" text field, fill in your phone number.
  5. Press the "Get It Now!" button.
  6. Next, log into your online VoIP phone account. (i.e. Vonage, OneBox,etc.)
  7. From your VoIP phone account, set up your account to forward these emails to <your phone number>@partner.gotvoice.com. For example, if your phone number is 555-555-1212, have your emails forwarded to 5555551212@partner.gotvoice.com. Every VoIP provider is different, but most offer a way of forwarding these emails to a different email address, or adding an additional email address to send these emails to. If you have trouble forwarding your VoIP emails, please contact your VoIP provider for more detailed instructions.

Some VoIP providers send an email with a link to their site instead of an attachment. Unless the .wav or .mp3 file is attached as part of the email, GotVoice cannot process it. Also, some VoIP providers send their attachments in a proprietary format which GotVoice cannot process.


If have any questions, need help, or would like to provide us your comments, please feel free to contact GotVoice using our customer Support Form.

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